Southwest Airlines had a scary moment on Tuesday when flight 1380 had to make an emergency landing which ended in the death of one passenger. For the survivors of the flight, they received checks worth $5,000 from Southwest in addition to a travel voucher that is worth up to $1,000 and a formal apology from the company.
ABC News reports that the letter expressed the company's desire to help the surviving passengers in any way possible. “On behalf of the entire Southwest Airlines Family, please accept our sincere apologies for the circumstances surrounding Flight 1380 on Tuesday morning, April 17th,” the letter reads, adding that “our primary focus and commitment is to assist you in every way possible. [...] In this spirit, we are sending you a $5,000 check to cover any of your immediate financial needs, [...] As a tangible gesture of our heartfelt sincerity, we are also sending you a $1,000 travel voucher (in a separate e-mail), which can be used for future travel.”
The gesture seems to be well received but doesn't erase the emotional and possibly physical trauma that the entire ordeal brought about.
Source: complex.com
