Riding sharing Apps such as Uber have become a staple in comparison to public transportation in many major cities. Regardless of how these services are heralded for their dependability, stories are often shared about bad experiences with drivers or how fares can often be costly. A man from Toronto went viral after he was severely overcharged for a trip a 21-minute trip in an Uber that he took crosstown in TO's downtown area.

Over the weekend Hisham Salama posted a screenshot of his trip's receipt that totaled $18,518.50 - a drive that was under 30 minutes and only was about 11 miles in the distance. According to a calculation made by Complex, the ride was $882 per minute and $1,683 per every mile.

Salama reported the fare issue to Uber Support, but unfortunately, the customer service representative doubled down on the charge. The company responded to the complaint by suggesting that Salama's drop off and pick up locations were wrong, and offered to solace towards a potential refund. "I can confirm that based on the pickup and dropoff locations of the trip you took, this fare is correct."
Upset at the egregious mistake, Salama took his frustrations about the issue to social media calling out Uber for the lack of support. "What turned out to be an honest mistake is now turning into the biggest blunder of 2017," he wrote. "I’m no longer laughing at wondering when Uber will get their act together. Can anyone help? Obviously, no 20 min fare is $18,500".

After the tweet garnered some traction and the story was picked up by many sites, the viral attention brought some resolve. Uber fully refunded Salama and said the problem stemmed from a traditional cab that runs as an Uber where the driver input the fare details into his or her meter.

Salama went on to thank everyone who supported and retweeted his issue:

"Thank you to everyone who tweeted and retweeted about my magical $18,500 @Uber ride. @Uber_Support has refunded the fare and apologized. I am hopeful that I will be able to speak to someone on their leadership team about my issue and timing of resolution next week."

An Uber spokesperson says the company is looking into how to prevent this issue from happening in the future.

Source: cbs.ca